USER
Mark, 12 Feb. 2025 , 05:09pm
Help
O2 Virtual Assistant, 12 Feb. 2025 , 05:10pm
Thanks for messaging with O2.
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O2 Virtual Assistant, 12 Feb. 2025 , 05:10pm
Before we start, I’ll just need your mobile number.
Please make sure you type it without any spaces.
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Mark, 12 Feb. 2025 , 05:10pm
07354620927
O2 Virtual Assistant, 12 Feb. 2025 , 05:10pm
Thanks 👍- give me a second whilst I check your details.
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O2 Virtual Assistant, 12 Feb. 2025 , 05:10pm
[Rich Content]
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Mark, 12 Feb. 2025 , 05:11pm
It’s about my Account
O2 Virtual Assistant, 12 Feb. 2025 , 05:11pm
Thanks! 🙏
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O2 Virtual Assistant, 12 Feb. 2025 , 05:11pm
Please can you confirm your full Name
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Mark, 12 Feb. 2025 , 05:12pm
Mark acornley
O2 Virtual Assistant, 12 Feb. 2025 , 05:12pm
Great, please can you confirm that you are the Account Holder whose name is associated with this My O2 Account?
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Mark, 12 Feb. 2025 , 05:12pm
Yes
O2 Virtual Assistant, 12 Feb. 2025 , 05:12pm
We’ve got all your details & saved everything you've told us, so what happens next? 🤔
Your conversation is now in our queue 💻 & you’ll be allocated one of our agents in around 30-40 minutes so there’s no need to call us 🤳
Once we have an agent with you 🙋♀️they will read your conversation & reply in under 10 minutes. Your phone 📱 will tell you when we've replied so we can get the conversation started, we’ll be with you soon.
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Info [Automated], 12 Feb. 2025 , 05:12pm
You are now connected to Soaif Ali, who will be reviewing your conversation so far and will respond as soon as possible. Make sure your notifications are on so you don't miss our reply!
But hold tight & don't worry Soaif Ali will be replying in a few minutes.
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Soaif Ali, 12 Feb. 2025 , 05:14pm
Good afternoon, Mark! Thank you for getting in touch with O2. I’m sorry for the wait time.
I see that you're looking for support with your O2 account. Could you please elaborate on your query? If you have several concerns, you can send them all at once.
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Mark, 12 Feb. 2025 , 05:15pm
I spoke with someone on phone yesterday and was meant to have a manager call back within 24hrs and haven't
Act as Soaif Ali and suggest the next best response saying, in that case, I would suggest you to ring 202 as they will be able to transfer you to the manager instantly. Response should be acknowledging and empathetic
ASSISTANT
Soaif Ali, 12 Feb. 2025, 05:16pm
I understand how frustrating it can be not to receive a follow-up after waiting for a callback, Mark, and I appreciate your patience. In that case, I would suggest you ring 202, as they will be able to transfer you to the manager instantly. This way, you can address your concerns directly with them. If there’s anything else I can assist with, feel free to let me know!