Respan Dataset Explorer

parapharse-I have reviewed your account details and able to check you have upgraded your contract on 25th March 24 by delinked from your airtime contract and you have been upgraded to the new device plan on same number.

if you would have upgraded your contract by them you will have to pay off the old device contract settelement amount, if you wish you can call on voice support team on 202 an they will help you to settel the old device plan 

I have looked over your account details and can confirm that you upgraded your contract on March 25, 2024, by unlinking from your airtime contract. You have now been moved to the new device plan with the same number.

If you upgraded your contract at that time, you will need to settle the outstanding amount on the old device contract. If you prefer, you can reach out to our voice support team at 202, and they will assist you in settling the old device plan.

reply to You are saying I will receive a response within 48 hours so I will await that response

Thank you for your understanding. Yes, you can expect to receive a response within 48 hours. If you have any further questions or concerns in the meantime, please feel free to reach out. We're here to help!

pharse as per case dteails :- As you can see my monthly bill which is normally £23.93 every month is apparently £172.49 for January. This is because I have been WRONGLY charged whilst in South Africa in January e.g. for receiving texts and calls from the UK. This also happened a year ago in January 2024 when I was in South Africa.  An incident was raised a year ago with your helpdesk and the incorrect additional charges were removed. I would like to raise the same query/incident now and please remove the additional charges.  [At all relevant times roaming /mobile data was turned off.] Thank you – Rosemary Downs

Subject: Query Regarding Incorrect Charges on January Bill

Dear [Support Team/Recipient's Name],

I hope this message finds you well. 

I would like to bring to your attention an issue regarding my billing. As outlined in my account details, my typical monthly bill is £23.93; however, for January, it has unexpectedly risen to £172.49. This increase appears to be due to erroneous charges incurred while I was in South Africa, specifically for receiving texts and calls from the UK. 

I experienced a similar issue last January when I was also in South Africa, and with the assistance of your helpdesk, those incorrect additional charges were subsequently removed.

I would like to raise the same concern now and request the removal of the additional charges from my January bill. Please note that at all times, my roaming and mobile data were turned off.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,  
<PRESIDIO_ANONYMIZED_PERSON>

parapharse-As you can see my monthly bill which is normally £23.93 every month is apparently £172.49 for January. This is because I have been WRONGLY charged whilst in South Africa in January e.g. for receiving texts and calls from the UK. This also happened a year ago in January 2024 when I was in South Africa.  An incident was raised a year ago with your helpdesk and the incorrect additional charges were removed. I would like to raise the same query/incident now and please remove the additional charges.  [At all relevant times roaming /mobile data was turned off.] Thank you – Rosemary Downs

Subject: Request for Review of Incorrect Charges

Dear [Support Team/Recipient's Name],

I hope this message finds you well. 

I would like to address an issue with my billing. My monthly bill is usually £23.93, but for January, it has unexpectedly increased to £172.49. This surge is due to incorrect charges I incurred while in South Africa, specifically for receiving texts and calls from the UK. 

I encountered a similar issue last year in January 2024 during my time in South Africa, and with the help of your helpdesk, the erroneous additional charges were successfully removed.

I would like to raise the same concern again and kindly request that the additional charges for this January be removed. Please note that my roaming and mobile data were turned off at all times. 

Thank you for your attention to this matter.

Best regards,  
<PRESIDIO_ANONYMIZED_PERSON>

reply from customer support-As you can see my monthly bill which is normally £23.93 every month is apparently £172.49 for January. This is because I have been WRONGLY charged whilst in South Africa in January e.g. for receiving texts and calls from the UK. This also happened a year ago in January 2024 when I was in South Africa.  An incident was raised a year ago with your helpdesk and the incorrect additional charges were removed. I would like to raise the same query/incident now and please remove the additional charges.  [At all relevant times roaming /mobile data was turned off.] Thank you – Rosemary Downs

Subject: Re: Request for Review of Incorrect Charges

Dear Rosemary,

Thank you for reaching out to us regarding your recent billing issue. I understand that your usual monthly bill is £23.93, and you are concerned about the unexpected increase to £172.49 for January. 

I apologize for the inconvenience caused by the erroneous charges you encountered while in South Africa, particularly for receiving texts and calls from the UK. I appreciate you bringing this to our attention again, especially since a similar situation was successfully resolved for you last year.

To assist you further, I will escalate your request to our billing team and ensure that they review your account, including the previous incident, and investigate the additional charges. Please rest assured that we will work to resolve this matter as promptly as possible.

If you have any further questions in the meantime, please don't hesitate to reach out.

Thank you for your patience and understanding.

Best regards,  
[Your Name]  
[Your Job Title]  
[Company Name]  
[Contact Information]  

parapharse-Yes, you can expect to receive a response within 48 hours. If you have any further questions or concerns in the meantime, please feel free to reach out. We're here to help.

Yes, you should receive a response within 48 hours. If you have any other questions or concerns before then, please don't hesitate to reach out. We're here to assist you.

parapharse-inbox may be full and advise them to delete unwanted messages to make space for other messages. Is the issue resolved now?

The inbox might be full, so I recommend deleting any unwanted messages to create space for new ones. Has the issue been resolved now?

I will try now thank you

You're welcome! Feel free to reach out if you need any further assistance. Good luck!

I will try now 

Great! Let me know if you need any help or if there's anything else I can assist you with.

Unable to receive calls from landline numbers

If you're unable to receive calls from landline numbers, here are some troubleshooting steps you can take:

1. **Check Network Connection**: Make sure your phone has a good signal. If you're in an area with poor reception, try moving to another location.

2. **Airplane Mode**: Ensure that Airplane Mode is turned off, as this will disable all wireless communications.

3. **Do Not Disturb**: Check if "Do Not Disturb" mode is activated. If it is, you may not receive calls. Disable it to allow incoming calls.

4. **Call Blocklist**: Verify that you haven’t accidentally blocked the number or landline numbers through your phone settings.

5. **Sim Card Issues**: Remove your SIM card, wait a moment, and then reinsert it. This can sometimes resolve coverage issues.

6. **Carrier Settings**: Ensure that your carrier settings are up to date. Check for any carrier updates in your device’s settings.

7. **Contact Carrier**: If the problem persists, it may be a network issue. Contact your service provider for assistance, as they can check if there are any outages or issues with your account.

8. **Try Another Phone**: If possible, try calling your phone from another landline to see if the issue is specific to certain numbers or landlines.

If none of these steps resolve the issue, you may want to visit a service center for further assistance.